Lloyd's Lounge is a independent business relying upon bookings being honoured by our guests or sufficient notice being given of any required changes to reservations. We therefore kindly request that diners give us notification if a cancellation or an amendment is required: We request 24 hours’ notice of cancellation or amendment in a written email or cancel via your booking confirmation email.
For reservations we require your debit/credit card details. These will be held in a secure PCI-DSS compliant vault. For further information, please visit: https://stripe.com/docs/security/stripe
A charge of £10 per person will be made if the cancellation terms above are not met. Unfortunately, our experience of parties failing to cancel or amend bookings dictates this precaution is now necessary. We will contact you a day or two prior to your reservation via telephone or SMS to confirm. Unfortunately we are unable to hold unconfirmed reservations. We politely ask that you are ready to be seated at your time of booking or contact us if you are running late. We hold tables for 15 minutes and will release your table after the 15 minutes reached. To ensure that we can cater for you appropriately, please notify us of any dietary requirements prior to your visit. By making a reservation at Lloyd's Lounge you agree to our reservation and cancellation terms. We wish to thank you for your understanding and co-operation and look forward to welcoming you to Lloyd's Lounge.