Privacy Policy

Personal information that you supply to us will be held by Lloyds Lounge, an independent restaurant café. Lloyds Lounge is the Data controller and is committed to protecting the rights of individuals in line with the Data Protection Act 1998 (DPA) and the new General Data Protection Regulation (GDPR).

This section gives details on; why we collect and use personal information submitted to us through your use of our website or otherwise submitted to us via telephone or email, how we process that information and what steps we take to ensure data security at all stages.  All data collected is processed and stored in accordance with Data Protection legislation.

What personal information do we collect?

We collect the following personal information from individuals who wish to receive our service;

  • Your name;
  • The name of your organisation;
  • Your email address;
  • Your contact telephone number.

Through the use of forms, we collect the aforementioned personal information from you via the following mediums;

  • Online;
  • In person;
  • Over the telephone.

In addition we may ask for information relating to customer surveys and special offers that we conduct from time to time.  Any financial transactions will be subject to specific terms and conditions of which you will be made aware at the time of purchase.

Why do we collect this information?

We collect the information to better meet our customers' needs. We use the information principally to:

  • Update our contacts;
  • Maintain up-to-date internal records;
  • Know which customers would be interested by promotional offers and marketing;
  • To ensure we can contact any of our customers using our products.

How is your personal information stored and processed?

Data Protection legislation requires us to keep your information secure. This means that your confidentiality will be respected and appropriate measures will be taken to prevent unauthorised access and disclosure. Only members of staff who need access to relevant parts and/or all of your information will be authorised to do so. Information about you in electronic form will be subject to password security restrictions, while paper files will be stored in secure areas with controlled access.
The information collected will be kept for as long as you use our services or products. Although information is secure once it is with us, we do not guarantee the security of personal information whilst in transmission of an e-mail or indeed the delivery of that email.
We do not sell, distribute or lease your personal information gathered via the website to other parties without your express permission. However, we may share your personal information with law enforcement agencies, other governmental agencies or third parties if we are required by law to do so.

What are your rights?

You have a right to access your personal information, to object to the processing of your personal information, to rectify, to erase, to restrict and to port your personal information (please note however, that this is likely to affect our ability to meet your needs and provide you with our service).
If you are unhappy with the way in which your personal information has been processed or if you believe that the information we have collected is in any way inaccurate, please contact us and we will update our records accordingly.
Any requests to access, change or object should be made in writing to the following emails address;
Additionally, on each form you may complete there is the option to indicate whether you wish or wish not to be to be included in our marketing and other promotional events. If you change your mind about this at a later date, please contact us using the e-mail above and we will add you to our mailing lists.

Other websites

Once you leave our website we cannot guarantee the protection and privacy of your information on third-party sites. You should refer to the privacy policy and terms and conditions of the site you are visiting if you are in any doubt. This warning extends to all sites, even those linked directly to this website which can guarantee the contents of these third-party sites.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check our policy regularly to keep up-to-date.

Policy adopted 24th May 2018

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